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ar instruments — Jennson by A R Instruments Company
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Refund and Returns Policy

Returns, replacements and refunds for Jennson labware orders

1. Overview

A R Instruments Company (Jennson) wants you to be satisfied with your laboratory products. This Refund and Returns Policy explains when returns, replacements or refunds may apply for orders placed through our website or direct sales.

Because many items are catalogue / made-to-order laboratory glassware and related labware, return eligibility depends on product type, condition and the reason for return.

2. Eligibility for returns

You may request a return or replacement if:

  • The item received is damaged in transit
  • The item is defective or does not match the ordered catalogue specification
  • We shipped a wrong product or wrong size / Cat. No.

Please inspect parcels on delivery and report issues within 7 days of receipt (or within the timeline stated on your invoice / packing note, if different).

3. Non-returnable items

Unless required by law or agreed in writing, the following are generally not returnable:

  • Custom-made, cut, engraved or specially fabricated glassware
  • Opened sterile / contamination-sensitive items
  • Products damaged due to improper handling, misuse or storage after delivery
  • Clearance or final-sale items marked as non-returnable

4. How to request a return

To start a return or replacement:

  1. Email ar***************@***il.com or call +91 98126 90656 with your order number, product name / Cat. No., photos of the issue and packaging
  2. Wait for our team to confirm eligibility and share return instructions / RMA reference
  3. Do not ship goods back without written approval — unapproved returns may be refused

5. Return shipping & condition

Approved returns must be packed securely in original or equivalent protective packaging. For transit damage or our error, we will guide you on courier pickup or shipping reimbursement. For other approved cases, return freight may be deducted or charged as agreed at approval time.

6. Refunds & replacements

After we receive and inspect the returned goods:

  • Replacement — we will dispatch a replacement item where stock / production allows
  • Refund — where replacement is not possible, refunds are issued to the original payment method within 7–14 business days after approval (bank/payment gateway timelines may add extra days)

Shipping charges are refundable only when the return is due to our error or a verified transit defect.

7. Cancellations

You may request cancellation before dispatch. Once an order is packed or shipped, cancellation may not be possible. Custom / made-to-order items cannot be cancelled after production has started.

8. Exchanges

Size or Cat. No. exchanges are handled as a return + new order where eligible. Price differences will be charged or refunded accordingly.

9. Contact for returns

Returns & refunds desk:

A R Instruments Company (Jennson)
982-C, 982-D HBC, Ambala Cantt, Haryana, India 133001
Phone: +91 98126 90656 / +91 94160 22739
Email: ar***************@***il.com

Last updated: September 15, 2026